Frequently Asked Questions

faqpage

Getting Started RimTyme Jonesboro, GA

How do I buy at RimTyme?

RimTyme flexible payment options give you the power to buy how you want, without using credit. Any option you choose includes installation!** To find out which payment option is right for you, visit the Flexible Payment Options page.

Then for your convenience, you can Start An Application online at any time to answer a few simple questions with no obligation to purchase. Once your application is submitted, you will need to visit the store in person to finalize your agreement (including verification of a valid driver’s license, vehicle registration, vehicle insurance and personal references) and schedule installation.

You can also Find A Store near you to visit in person or call one of our stores directly.

How can I tell if the item I want is available at a specific store?

Inventory may vary by store location. Our Store Associates will work with you to find the wheels that you want. They also have the ability to special order for you. Find A Store near you or Start An Application online to have someone contact you.

Do you have new custom wheels available?

Yes! At RimTyme we offer the latest wheels styles and brands. In addition, if you’re looking to save even more, we carry previously rented custom wheels for a discount. Find A Store near you or Start An Application online to have someone contact you.

Do you have previously rented products available?

We offer “like new” custom wheels and tires that have been previously rented. We run each item through a vigorous Quality Assurance process of re-inspection, refurbishing and cleaning before we make it available for purchase – often at a significant savings.

If you’re searching for a particular item, Find A Store near you or Start An Application online to have someone contact you.

What are the terms and conditions? And what are my payment options?

At RimTyme, you have the flexibility to choose the payment terms that work best for your budget. You can buy it now at the cash price, use 90 or 120 Days Same As Cash** or make a fixed number of weekly payments with no growing interest. (Semi-monthly and monthly payment options are also available.)

For more information Contact Your RimTyme Store.

What is needed for approval?

Getting started with RimTyme is easy, because you’re pre-approved!** On your first visit, be sure to bring a valid driver’s license, vehicle registration, vehicle insurance and two personal references. We'll arrange installation at no extra cost – on the same day, in most cases – and you'll be rolling on your new custom wheels in no time.

What if I can’t find the information I’m looking for, or what if I want to speak to someone directly?

•    Start an Application and a Store Associate will be in touch soon.
•    Find A Store near you to speak directly with a Store Associate.
•    Call 1-888-275-7468 to be routed to a store near you.
•    Call Customer Service at 1-855-746-8963 for Customer Service support and questions.

How is my privacy protected?

Your privacy is important to us. The guidelines we use for protecting the information you provide us during a visit to our website are listed in our Privacy Policy.

Your privacy is important to us. The guidelines we use for protecting the information you provide us during a visit to our website are listed in our Privacy Policy. - See more at: http://rimtymedevelopment.com/how-it-work/faq/18-getting-started#sthash.DgWQkcCL.dpuf

What information does the Company collect about you on this Web site and what does it do with the information?

The Company collects personally-identifiable information that you provide on one of our many on-line forms. These forms include a preliminary rental order, sweepstakes registration, online specials or contact requests, and online surveys. The personally-identifiable information ("personal information" or "your information") collected on this Web site can include some or all of the following - your name, address, phone number, email address, birthday, social security number, and information regarding your lease or mortgage and product interests.

In addition to the personal information identified above, the Company also automatically receives and records data from our servers and from your browser when you visit this Web site, including your IP address, the time, and information about the page you requested and the Web site through which you were linked to our site, if any. We may use tracking technologies in a variety of ways, including the following: keeping count of return visits to our site; accumulating and reporting anonymous, aggregate (data collected in mass), statistical information on Web site usage; and determining which features users like best. If you do not want us to collect this information from your browser for these purposes, you can tell us that by "
opting out".

Finally, your Internet browser has a feature called "cookies," which stores small amounts of data on your computer about your visit to our site. Cookies tell us nothing about who you are, however, unless you specifically give us personal information. You do not need to have cookies turned on to visit rentacenter.com. You may also elect not to allow cookies to be collected by selecting certain options on your browser.

We use your personal information gathered on this Web site for a variety of purposes, including targeting specific customers for special offers. The data we collect is used to facilitate the processing of rental orders and to give us demographic information about our audience. We use this data to understand that audience and to improve our offerings to you, our customer. In addition, the personal information you provide allows us to inform you of additional special offers that may be forthcoming, send you coupons, or notify you of products and services of our affiliates that relate directly to your specific interests, hobbies or other information you have given.

 

After Installation RimTyme Jonesboro, GA

How do I make payments? Can I make payments online?

Yes! You can make payments online (even set up automatic payments) using ePay. Online payments may not be available at all locations, contact your local store for details. To use ePay, you'll need to (1) create an online account with us, using the same email address that you gave to the store, then (2) go into your account and set it up for online payments. Set up ePay now. You can also make payments by phone or in person at your RimTyme store. (Gathering more information)

What if I want to pay off an item early?

It’s no problem! At any point in your agreement, you can take advantage of our Early Purchase Option, which allows you to pay off your item when you’re ready and save significantly on your remaining total cost. Contact your RimTyme store for your individual savings.

What if I need to return an item or I can no longer make my payments?

Unforeseen things happen, and RimTyme understands. At any time, you can return your product and simply freeze your payments. Then when you’re ready, you have the freedom to come back and get the same or comparable item, and pick up your payments right where you left off. Every payment you make at RimTyme is fully protected.

What if my wheel is damaged?

If a wheel is damaged because of any kind of manufacturing defect, we'll repair it quickly and at no additional cost. If offsite repairs are needed, we'll even give you a loaner while you wait.

 

RimTyme Jonesboro, GA Communications

I would like someone from RimTyme to contact me. How do I do that?

•    Start an Application and a Store Associate will be in touch soon.
•    Find A Store near you to speak directly with a Store Associate.
•    Call 1-888-275-7468 to be routed to a store near you.
•    Call Customer Service at 1-855-746-8963 for customer support and questions. At RimTyme, complaints are taken seriously. Send us a message and let us know what we can do to make your situation right.

How can I be added or removed from the RimTyme email list?

•    Subscribe to the RimTyme email list.
•    Unsubscribe from the RimTyme email list.

I signed up to receive emails from RimTyme, but I haven’t received any lately. What should I do?

We apologize for any inconvenience. Please be sure to add emaildeals@rimtyme.com to your trusted list of senders, contacts or address book. Also, our email may have been mistakenly sent to your spam or junk folder. Please go to your spam/junk folder and mark it as “not spam”.

 

Careers RimTyme Jonesboro, GA

How do I find out about job openings at RimTyme?

We offer excellent opportunities to those who want to be part of our RimTyme team. Find out more about working at RimTyme or visit our Careers page to apply for jobs.

Have additional questions?

Call Customer Service at 1-855-722-4357

Contact Us Online

Find A Store near you to speak directly with a Store Associate.

 

 

end faq

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